Job#: 2081448

Job Description:

Level 1 Desktop Support Technician

The Desktop Support Technician - Level 1 is responsible for providing first-level technical support to end-users, troubleshooting hardware and software issues, and ensuring the smooth operation of desktop systems. This role involves assisting users with IT-related problems, performing system maintenance, and escalating complex issues as needed.

Responsibilities

• Provide first-level technical support for desktops, laptops, printers, and mobile devices.
• Respond to help desk tickets, phone calls, and emails to diagnose and resolve IT-related issues.
• Install, configure, and update software and operating systems.
• Perform basic troubleshooting of network connectivity issues.
• Assist with the setup and deployment of new computers, peripherals, and software.
• Reset passwords and manage user accounts following company policies.
• Document and track all issues in the help desk ticketing system.
• Provide guidance and training to end-users on basic IT processes and security best practices.
• Work with higher-level support teams to escalate and resolve complex technical problems.
• Maintain IT inventory records and ensure proper asset tracking.

Qualifications & Skills:

• Education: Associate degree in IT, Computer Science, or related field (or equivalent experience).
• Experience: 1+ year of experience in IT support, help desk, or desktop support.

Technical Skills:

• Basic knowledge of Windows and macOS operating systems.
• Familiarity with Microsoft Office 365 and other common business applications.
• Understanding of basic networking concepts (IP addressing, Wi-Fi, VPNs).
• Ability to troubleshoot hardware issues, including desktops, laptops, and printers.
• Experience with Active Directory and password management.

Soft Skills:

• Strong problem-solving and analytical skills.
• Excellent communication and customer service skills.
• Ability to work independently and in a team environment.
• Strong mindfulness and ability to follow instructions.

Preferred Qualifications:

• Certifications such as CompTIA A+
• Experience with IT asset management and software deployment tools.
• Prior experience in an enterprise IT environment with structured ITIL-based processes.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.