Job#: 2073284

Job Description:

About this Role

Our company is looking for an Account Manager to help us develop winning media solutions, drive revenue, and increase client retention. In this collaborative client management role, you will build off a deep understanding of our business offerings as well as the needs of our clients. The primary role of the CSM is to partner with the sales team to develop key relationships, drive revenue and boost results through analysis, negotiation, and optimization of complex omnichannel media programs.

Responsibilities

Drive Results:

• Regularly analyze program performance in conjunction with client business goals to provide consultative guidance that drives performance and incremental opportunities

Client Relationship Management:

• Provide world class service to clients, serving as a client advocate and primary point of contact, ensuring quality and delivery of service and that all issues, client or internal, are followed through to resolution in a timely manner
• Develop and cultivate client relationships by consulting with advertisers on their key goals, challenges, and growth opportunities
• Manage escalations as a top and strategic priority
• Successfully project management while communicating and collaborating with internal teams including Sales, Account Management, Creative, Ad Operations and Finance to ensure timely submission of proposals and deliverables

Sales Support & Media Strategy Development

• Support in developing media plan recommendations based on retailer product knowledge, keeping in mind individual brand performance goals and growth
• Support material creation from initial sales pitch to campaign completion, including contract creation, overseeing creative and asset management and platform setup and execution.
• Ensure 100% accuracy with CRM data input and campaign setup including but not limited to paperwork
• High-level understanding of performance metrics and analytics to deliver confident feedback to the suppliers/brands, as needed (and as supported by the Analytics team)

Campaign Execution & Operations

• Manage asset collection with Client
• Handle campaign setup within multiple Ad Serving tool(s) and/or communication to Campaign Manager, oversee campaign implementation and ensure trafficking accuracy
• Monitor campaign performance and pacing, if necessary, provide campaign optimization recommendations
• Inform clients of campaign status, if necessary, gather approvals from Business Lead and/or client on optimizations, make goods, etc.
• Oversee billing/invoicing process; confirm billing details with supplier for CRM input, Finance communication and manage any invoice adjustments
• Review and finalize campaign completion reports

Other:

• Challenge yourself to become an expert in digital media channels for maximum impact – including display, mobile, search, social and online video, among others

Requirements / Skills

• BA/BS degree or equivalent
• 5+ years of account management, client success, ad operations, analytics and/or sales experience
• Excellent interpersonal communication skills
• Solution oriented mindset / Analytical thinker
• Technical aptitude and the ability to pick up new technology quickly
• Efficient time management skills – able to sustain timeline management and campaign deliverables
• Strong organizational skills
• Proven thought leader in strategic planning and operational efficiencies
• Ability to work under pressure and adapt quickly to adverse situations
• Experience in various Ad Server platforms and/or the ability and willingness to learn quickly
• Working knowledge of retail, ecommerce, and digital industry
• Experience in with planning/CRM platforms (Preferably Salesforce, Placements.Io)
• Problem-solver with investigative skills

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.