Job Description:
Job Description
The Fraud Risk and Control's (FRC) Debit Card Team is responsible for ensuring that the Fraud Program for Fidelity's Debit Card portfolios are effectively protecting customers and Fidelity from the risk of fraud while delivering a remarkable customer experience. As a Director in the Debit Card Fraud Team, you will be responsible to support the design and oversight of the Debit Card Fraud Management Program as well as to support Debit Card related strategic initiatives with fraud control subject matter expertise. You will deliver value to the team by providing analytical insights, fraud control and debit card subject matter expertise as well as participating in the daily operation of the team to prevent and detect fraud and mitigate its impact. Specifically, you will:
- Design dashboards, reports and Key Performance Indicators and monitor that fraud losses, customer experience and costs are within the company's expectations.
- Use data to generate insights, interpret trends and support root cause analysis.
- Support strategic changes and initiatives by designing and specifying fraud controls and ensure their effective implementation.
- Develop policies and procedures, conduct reviews to manage and mitigate fraud.
- Liaise and collaborate with key partner teams to ensure effective fraud controls are in place for the Debit Card Portfolios.
- Influence the broader strategic decisions of the Debit Card Product Team by providing fraud control insights and communicate the priorities of the FRC team.
- Collaborate with partner teams to respond to fraud events, mitigate risk and customer impact.
The Expertise We're Looking For
- Batchelor degree in economics, finance, data or computer science or similar technical fields,
- 10+ years of work experience in finance and fraud or related fields
- Proven experience in fraud management for payment cards in financial services industry
- Familiarity with current trends and risks in the Payment Card Industry and debit cards specifically
- Hands on experience in generating analytical insights from large scale data using python and SQL or similar programming languages
- Experience in project management and problem solving in complex environment.
- Familiarity with process mapping, control design and fraud investigations
- Excellent communication skills and ability to collaborate with a diverse set of key stakeholders
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate's relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity's business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Fidelity's hybrid working model blends the best of both onsite and offsite work experiences. Working onsite is important for our business strategy and our culture. We also value the benefits that working offsite offers associates. Most hybrid roles require associates to work onsite every other week (all business days, M-F) in a Fidelity office.
